退款政策
最后更新：2026-10-08
Our promise
If Zervia charges you for something that didn't work as described, we'll make it right. Here's exactly how.
Subscriptions (Pro / Business)
Cancel anytime from your billing page — you keep the paid period, and it won't renew. Refunds for the current period are granted if you cancel within 7 days of being charged and haven't used paid features since.
Featured boosts ($9)
Boosts start immediately when activated and can't be refunded once live. If a boost never activated due to our error, you get a full refund or a free re-run — your choice.
Lead fees
Lead fees are only charged on genuine customer bookings. Duplicate or fraudulent leads are credited — report them and we investigate within 3 business days.
Disputes with providers
Payments for services go to providers, not Zervia — we can't refund their work, but our dispute team mediates and documents every case. Open a dispute from your booking page.
How to ask
Open a support ticket from the app (category: billing) and we'll respond within 2 business days.
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